My Print Story is committed to offering its customers the highest level of service and customer satisfaction possible.
Please read our terms and conditions and returns policy before placing an order.
As each My Print Story product is custom made we cannot offer a return unless:
a) the product does not match the order, or
b) the product is faulty
If the product(s) delivered does not match your order please contact us via email (email@example.com) outlining the problem and we will arrange the return of the said goods. Please remember to include your original invoice number and the name your order was placed under. If the goods have a problem relating to the quality of the product such as a misprint or a fault on the garment, then a photograph, as well as description of the problem, should be emailed through to firstname.lastname@example.org for our customer services team to assess.
We cannot take any action on an order until all of the goods are returned to My Print Story for inspection. Following the return of the goods a thorough assessment will take place following which My Print Story will deem whether the return is valid or not.
If the problem relates to a production issue at My Print Story then a reprint of the goods may be offered to rectify the quality issue. Because every product is custom-made to your specifications, if the order has already been produced My Print Story retains the right to solely offer a reprint when seeking to rectify any problem with an order.
A refund will be offered only when an order is cancelled prior to any work being undertaken by My Print Story. If you need to cancel an order you should contact customer services on 0113 243 5667 as soon as possible. Due to the short turnaround times, we try to work to, your order may have already gone into production.
If an order has been placed by the customer and subsequently produced by My Print Story a refund will not be offered on cancellation as the goods are custom-made to clients specifications and not stock items that can be re-sold.
Any problem with an order should be outlined within 24 hours of receiving the goods.
Failure to inform My Print Story of a problem within 24 hours of receiving the goods will mean the order is deemed to have been accepted and checked.
We do not accept returns on samples or sample packs.
Unless specifically agreed, all invoices are payable immediately.
If invoice terms are agreed with the customer and the balance is not met within the stated payment terms, interest will be charged as per the Consumer Credit Act 1974.
When placing an order with My Print Story the customer accepts sole responsibility for copyright and the reproduction of images.
It is deemed you are the owner / have permission to reproduce artwork files.
My Print Story may refuse to produce merchandise & print if the images or content is deemed to be offensive or may incite hatred.
In making an order you are deemed to have accepted the above terms and conditions.
All products are freshly prepared and custom printed for you, as soon as you order it. We always want to make sure that you love the products as much as we love making them. So, we double check the products before shipping from our warehouse.
We usually dispatch all items within 5 working days. Please note that we can not accept responsibility for any failure on the part of any courier or delivery service used to deliver goods, nor can we accept any consequential loss incurred by the customer by any action or inaction on the part of My Print Story or any agent acting on behalf of My Print Story.